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Why Soy Candles

Soy is 100% natural and is not made from petroleum

Soy is safer, due to burning a lower temperature

Soy is biodegradable therefore can be washed out
with hot soapy water

Soy has a cleaner burn than paraffin candles, and
produces no soot. Smoke is minimal.

Soy supports the farmers and is a renewable and
sustainable resource.

Soy is non-toxic and safe for children

Soy has a low melting point therefore burns for longer
and fills the room with maximum fragrance and

Amazing scents.

The wicks used in each Natural Tranquility soy candle
are all made out of natural fibres containing no lead
or other harmful metals.

Caring for your soy candles

  1. When lighting a soy candle for the first time, allow the wax to melt all the way to the sides of the container. This creates a full melt pool and allows for maximum fragrance and an even burn. (If you do not allow the wax to pool on the first burn, you may get what is known as tunnelling whereby wax remains along the sides of your container).
  2. Always trim the wick to 5mm before lighting. This ensures a longer lasting candle, reduces soot and eliminates mushrooming of the wick.
  3. Put your candle out carefully. The best way to do this is to snuff a candle out as this method extinguishes the flame. Keep in mind, blowing out your candle may cause the liquid wax to spray over surfaces causing damage to furniture. Never put the lid on the jar to extinguish it.

Safety Tips

Never leave a lit candle unattended.

Never move a lit candle.

Before each burn, always trim the wick to 5mm to
stop smoking and soot formation.

Keep the melt pool clean.

Light candles in a draft free area and do not use
in drafty areas or near fans/air conditioning.

At all times keep candles out of reach of children
and animals.

Space candles apart to prevent uneven burning.

Place candle on a stable, heat resistant surface.

Never burn a candle on or near anything that can
catch fire.

Allow candle to solidify before relighting.

Do not use if the glass is chipped or cracked.

Do not burn for longer than 4 hours

Postage, Returns & Exchanges

Natural Tranquility’s candles are made to order. When placing your order, please allow 3-5 days for your purchase to be carefully handmade and dispatched.

PAYMENTS

Online purchases can be paid by credit card using PayPal. It is not necessary to have a PayPal account.

Direct Bank Transfer: please email Elizabeth at elizabeth@naturaltranquility.com.au for bank details. Once the funds have cleared in our bank account we will then ship your package.

RETURNS

Please choose carefully as we do not offer returns for change of mind. We are only able to offer returns on items that are damaged or faulty. Our policy lasts 14 days. To be eligible for a return, Natural Tranquility requires a receipt or proof of purchase. As well as this, your candle must be unused, and in the same condition that you received it including the original packaging.

SHIPPING

Natural Tranquility candles are carefully packaged to ensure safe delivery. Natural Tranquility uses Australia Post to ship all orders, and postage prices work according to weight. Local pick up available in Sydney (please phone Elizabeth on 0415 775 652 if you wish to pick up your candles).