Privacy Policy2018-05-21T03:06:17+00:00

Natural Tranquility regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Natural Tranquility users, and conforms to internet privacy standards.

If you have questions or concerns regarding this statement, please contact Elizabeth on 0415 775 652.

Who we are

Our website address is: https://www.naturaltranquility.com.au.

Collection and Use of Personal Information

In order to use the Natural Tranquility website, we may require information from you in order to provide the best service possible.  To proceed with a valid transaction, Natural Tranquility requires the following personal information from the user:

  • Name
  • Email address
  • Postal address if postage is required and
  • Contact number

Natural Tranquility will not use the information provided for any purposes other than:

  • Completing transactions
  • Sending confirmation of orders
  • Responding to queries
  • Administering user accounts
  • Sending newsletters to users
  • Informing users of offers.

Personal information will only be used by Natural Tranquility. This information will be kept confidential at all times and does not share any information with third parties for any unknown or unrelated uses, unless required to do so by law.

If you choose to stop receiving Natural Tranquility’s newsletter by following the unsubscribe instructions included in the email.

Storage of collected information

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. Online purchases are facilitated via eWAY and PayPal.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at elizabeth@naturaltranquility.com.au.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (name, email, postal address and contact number), and financial information (such as credit card number, expiration date).

Natural Tranquility does not store or hold credit card or bank account details beyond acceptance of the initial transaction. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Security

Natural Tranquility uses eWAY payment gateway or paypal for its online credit card transactions. All online credit card transactions performed on this site using eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response
  • Your complete credit card number cannot be viewed by Natural Tranquility or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processer for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Natural Tranquility.

Third Parties

Natural Tranquility’s may as its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Natural Tranquility does not share any information with third parties for any unknown or unrelated uses.

Links

Links on the Natural Tranquility site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain of Natural Tranquility.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Privacy Policy Changes

Natural Tranquility may modify this policy at any time, so please review it frequently.