Terms & Conditions 2017-06-16T02:57:35+00:00

Prices

Prices of services, product and delivery displayed on this website are current at the time of issue but are subject to change at any time. Prices are AUD.

Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post or courier within 14 working days depending on your location and requirements. This allows me ample time to custom pour and make your products, package and ship out your order. If there are any unexpected delays I will advise you and keep you updated.

Shipping

Postage will be automatically calculated at checkout. We only ship to Australia.

Returns & Damages

Natural Tranquility does not offer a refund or return on ‘change of mind’ purchases. We take as much care as we possibly can to ensure your items are packaged securely and safely. In the event your item/s are damaged in transit, please contact Elizabeth within 2 days of receiving your goods along with images and refrain from using the product.

All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier.